Refund Policy

Last updated: 2026-07-15

This policy explains how deposits, cancellations, and refunds are handled for Pixel Fixed projects.

1. Deposits

A deposit of 50% is required to confirm and begin any project. This deposit secures your slot in our production schedule and covers initial work.

2. Cancellations by the Client

Before work begins: If you cancel before we begin work on your project, your deposit is refundable minus a 10% administrative fee.

After work begins: Once retouching or analysis work has started, the deposit becomes non-refundable, as it covers time and resources already committed.

3. Late Payment

If the remaining balance is not paid within 7 days of the final invoice, the project may be automatically terminated. In this case, the deposit is forfeited and no final files will be released.

4. Quality Disputes

If you believe delivered assets do not meet the agreed brief, contact us within 5 days of delivery. We will review the concern and, where work falls outside the agreed specifications, provide a revision at no additional cost. Refunds for quality disputes are considered on a case-by-case basis and are not automatic.

5. Non-Refundable Circumstances

Refunds will not be issued where:

- The final delivery matches the approved brief and previews

- The Client failed to provide timely feedback or required materials

- The Client submitted files that did not meet our technical requirements (e.g., missing or invalid EXIF data)

6. How to Request a Refund

Refund requests must be submitted in writing to availability@pixelfixed.art, including your project reference and reason for the request. We aim to respond within 3 business days.

7. Governing Law

This policy is governed by the laws of Singapore.